Our experience has demonstrated that a successful  What about change to information? Flights are IVR service hinges on customer confidence. They sometimes delayed, airports closed. Flight Information, need immediate access to every instruction followed with over six years experience in the business, has by delivery of accurate information in the shortest provided special message or (scratch-pad) services possible time. Satisfaction at this level avoids having which offer the addition of last minute information and callers switch to customer service operators instead temporary message pertaining to specific flights - defeating the purpose of an IVR systems. Regardless of the changes in your flight services or in the telecommunications environment, our service remains flexible enough to withstand the demands of Regardless of the type of phone used to make the the future. The major benefit of outsourcing this function call, your customers will be able to receive the to be handled by Flight Information personnel and information they need, without ever having to speak equipment is that you are protected from the danger of to one of your telephone operators. technology becoming obsolete. Our commitment to you is to maintain a service that is always ahead of your specifications. Unlike other systems claiming to offer these services, Flight Information can handle tone an pulse dialling As Flight Information is recommended for each and is approved for connection around the world. successful call (transaction), our business depends on Cute technology? No, a good business decision ensuring that every eventuality is dealt with to the meaning that your IVR service will handle all incoming satisfaction of our customer. This approach aligns our calls, not just a percentage. service gaols with your business objectives making success an imperative for us both. A guaranteed As you know, call to IVR systems features service level agreement provides assurance of capacity surprisingly few question variations making it easy to levels and system availability. Regular reports allow anticipate the kind of information that is demanded. rapid evaluation of system usage broken down into What if the caller doesn't know the flight number? relevant categories such as city, call type and call (nearly half of all callers don't). Our system offers duration and indicate the number of abandoned calls or an intuitive series of steps to help the identify the call switched out to an operator. flight and answer their question. We are confident that you will like what you see.